acquired by both university education as well as practical activities. This skill combined with the solid knowledge of English language is one of the most important assets of EBS.

Customers of EBS also benefit from EBS’ long termed activities in the area of nearshore software development. Broad experience in this field can be transferred one-to-one on BPO services.

A particular advantage of EBS is its own offshore IT department, which offers especially in the phase of project definition, transition and production launch special advantages. So working processes can be accelerated or qualitatively improved by additional tools from the IT department. This can be used for individual BPO tasks and create innovative solutions, which classic BPO providers usually are not able to provide because of lack of knowledge and resources. If necessary, one can always use this option later.