The following risks can be minimized by careful planning of business processes outsourcing:
- Loss of competency of own departments
- Loss of control through non-transparent production processes and methods
- Shortcomings due to different understandings of quality concepts
- Faulty communication
- Incomplete contracts
- Wrong partner choice
When accurately noted, WHO is responsible for WHAT and the rules, HOW the processes should run, are equally understood by both business partners, “nothing gets BPO in the way”.
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