Considered as the standard in the area of the

IT service management

, with version

3 ITIL

had made, in the opinion of all IT specialists, a big step forward. On the one hand they attribute ITIL a high level of maturity and on the other hand they note the

extension of ITIL

to the complete

service life cycle (Strategy, Service Design Transition, Operation and Continual Service Improvement)

. For this reason, EBS employees who were trained in the area of application management, support and service,

ITIL V2

now also attained

ITIL V3

courses. In the 42th week, the courses have been successfully completed.

"Our customers can now benefit from Version 3, as in the past from the expertise of ITIL V2 ",

CEO Daniel Metz

emphasizes its commitment to ongoing skills development of employees in the service area.