When it will be clear for both parties WHO is responsible for WHAT and HOW should the development process work , there will be no more impediments regarding a successful offshore development.

A long-term partnership with the customers stands among the highest corporate goals of EBS. This presumes solid and lasting advantages and trade-offs, both for our customers and EBS. This is the only way for guaranteeing customer's satisfaction and the only guarantee that leads to a lasting customer – EBS partnership.

EBS aims to achieve this purpose by the following means:

• The focus on providing services at highest quality
• The certitude of loyalty and schedule effectiveness
• Kind, amiable interpersonal relations
• The active search and presentation of alternatives and forward-looking solutions

Customer benefits

The partnership with EBS implies also a positive impact on the client's development process itself. For its clients, EBS takes over the most different tasks regarding software application development. In all situations it would be absolutely necessary for both customer's and EBS's processes to be in tune with one another. The customer's net gains by fulfilling the above mentioned requests are: independence, transparency, efficiency and quality.