Message from BDO President & CEO

Dear Client,

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Over the past few days we have taken steps to ensure, as best we can, continued and uninterrupted service you have grown accustomed to. Given the enhanced quarantine procedures and the limited transportation available, we have taken steps to ensure continuity of service and ease of adjustment on your part during this difficult period.

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Please allow me to share some of the steps we have taken.

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  • Branch Openings – We tried to open as many branches as possible to support you, our client. As of today, March 20, a total of 128 branches for Luzon are open. Additionally, our branches in Visayas and Mindanao, together with BDO Network Bank branches, are 100% open.
  • Cash Availability – We have taken extra steps to ensure cash availability in our ATMs and branches. Our armoured cars and cash handling facilities are working double time to mobilize cash across the country.
  • Loan Payment Accommodations – We have extended the payment due dates of our loans to give you ample time to handle the COVID-19 situation. Should you want to pay earlier, will accommodate it. And should you choose to avail of the later payment date, you will not be charged any penalty.
  • Fee Waivers – We have waived fees on the electronic and similar forms of payments for our clients. This will encourage you to use alternative modes of payment without having to leave the security of your homes.
  • Head Office Functions – We have maintained a skeletal crew in our head offices to perform the key functions of supporting our branches, and your cash, loans and payment activities among others. While capacity is not at 100%, we will strive to complete your transactions as expeditiously as possible.
  • Business Continuity – We are also running our BCP (Business Continuity Plan) to ensure dual site processing capabilities or team redundancies in the event one site becomes contaminated. As well, our senior management team is split among several sites. These are just small steps we are taking to ensure continuity of service.

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Thank you for your continued trust in BDO. We remain committed to finding ways for you and your business.

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Yours truly,

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Nestor V. Tan

President & CEO

BDO Unibank, Inc.

 
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